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Study materials - Bibliography:

  • Auricchio, V., De Rosa, A., & Göransdotter, M. (2022). Experiential ways of mapping: revisiting the Desktop Walkthrough. Engaging Spaces: How to increase social awareness and human wellbeing through experience design. DESIGN INTERNATIONAL SERIES. FrancoAngeli. pp.131-158

  • Blomkvist, J., & Bode, A. (2012). Using Service Walkthroughs to Co-Create Whole Service Experiences.

  • Buchanan, R. (1992). Wicked problems in design thinking. Design issues, 8(2), 5-21.

  • Diana, C., Pacenti, E., & Tassi, R. (2012). Visualtiles: Communication tools for (service) design. In Conference Proceedings ServDes. 2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 (pp. 65–76). Linköping University Electronic Press.

  • Penin, L. (2018). Designing the invisible. An introduction to service design. Bloomsbury. Stickdorn, M., et al. (2011) This is service design thinking: Basics, tools, cases. Wiley Hoboken, NJ.

  • Segelström, F., & Holmlid, S. (2009). Visualizations as tools for research: Service Designers on visualizations. Nordes, (3).

  • Stickdorn, M., et al. (2011) This is service design thinking: Basics, tools, cases. Wiley Hoboken, NJ.