E-commerce, services and customer journey - Part 1
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This video is an adaptation of the original work of IPAG Business School “E-commerce, services and customer journey – Part 1”.
IPAG Business School grants permission to Politecnico di Milano - METID and its representatives to adapt and reuse this video and publish it in the MOOC “Women in Technology” (WITECH) hosted on Polimi Open Knowledge Platform (POK) and in Polimi Open Knowledge (POK) YouTube Channel.
There is no time limit on the validity of this release.
Learning resources
Click Service innovation in e-commerce last mile delivery: Mapping the e-customer journey for the resources mentioned in the video.