In Week 1, you will learn how to:

  • better understand the nature and dynamics of conflicts;
  • distinguish between a problem and a conflict;
  • recognize the main types of conflict;
  • recognize the early signs of an emerging conflict;
  • identify the level of escalation which the conflict has reached;
  • reflect on your perception on the advantages and disadvantages of conflict.

Remember, the Role Plays are always available to you - put yourself to the test before, during and after the course!