Useful questions for the diagnosis of a conflict
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Below is a checklist for the diagnosis of a conflict.
The answers will give you a better idea on the object and on the dynamics of the conflict, its type, on the people involved and on the room for manoeuvre for a possible solution.
The answers will give you a better idea on the object and on the dynamics of the conflict, its type, on the people involved and on the room for manoeuvre for a possible solution.
How did it get to conflict?
- Where did the conflict originate?
- What was different before the conflict?
- What solutions have been attempted?
- With what results?
- What personal disappointments were there?
- How is the conflict proceeding?
- To what level did the conflict escalate?
- What is the real object of the conflict?
Who is participating in the conflict?
- Resource conflict
- Task conflict
- Process conflict
- Relationship conflict
- Role conflict
- Value conflict
What kind of conflict is it?
- Resource conflict
- Task conflict
- Process conflict
- Relationship conflict
- Role conflict
- Value conflict