Section: Week 1 | Retail and Service Experience Design for CCIs | POK

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Section outline

Week 1 aims to offer key aspects of smart retail scenarios especially related to omnichannel experiences and customer journey.
- Select activity Week 1 - Intended Learning Outcomes
  
  Week 1 - Intended Learning Outcomes Page
  
  Students must
  
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- Select activity Smart Retail Scenarios
  
  Smart Retail Scenarios Page
  
  Students must
  
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- Select activity Retail Technology Trends
  
  Retail Technology Trends Page
  
  Students must
  
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- Select activity Towards a Digital Retail Transformation
  
  Towards a Digital Retail Transformation Page
  
  Students must
  
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- Select activity Designing Customer Journeys
  
  Designing Customer Journeys Page
  
  Students must
  
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- Select activity Space as a performing tool: fashion shows evolution, from Pandoras to digital events
  
  Space as a performing tool: fashion shows evolution, from Pandoras to digital events Page
  
  Students must
  
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- Select activity Quiz - Week 1
  
  Quiz - Week 1
  
  Students must
  
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  Receive a grade
  
  Receive a passing grade