Course: Retail and Service Experience Design for CCIs

Section outline

Select section Board

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Board

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- Select activity Announcements
  
  Announcements Forum
- Select activity Forum
  
  Forum
Select section Week 0 - Introduction to the course

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Week 0 - Introduction to the course
- Select activity Retail and Service Experience Design for CCIs
  
  Retail and Service Experience Design for CCIs Page
  
  Students must
  
  View
- Select activity Innovating retail and service experience through design and virtualization: SUNNEI Case Study
  
  Innovating retail and service experience through design and virtualization: SUNNEI Case Study Page
  
  Students must
  
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- Select activity Welcome!
  
  Welcome! Page
  
  Students must
  
  View
- Select activity Initial Survey
  
  Initial Survey Feedback
  
  Students must
  
  View
Select section Week 1

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Week 1
Week 1 aims to offer key aspects of smart retail scenarios especially related to omnichannel experiences and customer journey.
- Select activity Week 1 - Intended Learning Outcomes
  
  Week 1 - Intended Learning Outcomes Page
  
  Students must
  
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- Select activity Smart Retail Scenarios
  
  Smart Retail Scenarios Page
  
  Students must
  
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- Select activity Retail Technology Trends
  
  Retail Technology Trends Page
  
  Students must
  
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- Select activity Towards a Digital Retail Transformation
  
  Towards a Digital Retail Transformation Page
  
  Students must
  
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- Select activity Designing Customer Journeys
  
  Designing Customer Journeys Page
  
  Students must
  
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- Select activity Space as a performing tool: fashion shows evolution, from Pandoras to digital events
  
  Space as a performing tool: fashion shows evolution, from Pandoras to digital events Page
  
  Students must
  
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- Select activity Quiz - Week 1
  
  Quiz - Week 1
  
  Students must
  
  View
  
  Receive a grade
  
  Receive a passing grade
Select section Week 2

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Week 2
Week 2 offers foundations of retail scenarios and retail experiences strategies applied to fashion.
- Select activity Week 2 - Intended Learning Outcomes
  
  Week 2 - Intended Learning Outcomes Page
  
  Students must
  
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- Select activity Retailing innovations
  
  Retailing innovations Page
  
  Students must
  
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- Select activity New retail scenarios - Part 1
  
  New retail scenarios - Part 1 Page
  
  Students must
  
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- Select activity New retail scenarios - Part 2
  
  New retail scenarios - Part 2 Page
  
  Students must
  
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- Select activity New retail scenarios - Part 3
  
  New retail scenarios - Part 3 Page
  
  Students must
  
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- Select activity Hybrid spaces: retail experiences strategies through the design
  
  Hybrid spaces: retail experiences strategies through the design Page
  
  Students must
  
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- Select activity Quiz - Week 2
  
  Quiz - Week 2
  
  Students must
  
  View
  
  Receive a grade
  
  Receive a passing grade
Select section Week 3

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Week 3
Week 3 tackles key aspects of retail metadesign projects and concept retail in real spaces.
- Select activity Week 3 - Intended Learning Outcomes
  
  Week 3 - Intended Learning Outcomes Page
  
  Students must
  
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- Select activity Metadesign in the Retail Design Process: phases and objectives
  
  Metadesign in the Retail Design Process: phases and objectives Page
  
  Students must
  
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- Select activity Metadesign in the Retail Design Process: some tools
  
  Metadesign in the Retail Design Process: some tools Page
  
  Students must
  
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- Select activity Concept development and project definition
  
  Concept development and project definition Page
  
  Students must
  
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- Select activity From the concept to the real space
  
  From the concept to the real space Page
  
  Students must
  
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- Select activity From performances to the market
  
  From performances to the market Page
  
  Students must
  
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- Select activity Quiz - Week 3
  
  Quiz - Week 3
  
  Students must
  
  View
  
  Receive a grade
  
  Receive a passing grade
Select section Week 4

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Week 4
Week 4 deepens the concept of store atmospherics and visual merchandising, deepening concepts of immersive heritage experiences.
- Select activity Week 4 - Intended Learning Outcomes
  
  Week 4 - Intended Learning Outcomes Page
  
  Students must
  
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- Select activity The narrative dimension
  
  The narrative dimension Page
  
  Students must
  
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- Select activity Brand heritage. Immersive Heritage Experience
  
  Brand heritage. Immersive Heritage Experience Page
  
  Students must
  
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- Select activity Store atmospherics design
  
  Store atmospherics design Page
  
  Students must
  
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- Select activity Visual merchandising
  
  Visual merchandising Page
  
  Students must
  
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- Select activity The new shop window display
  
  The new shop window display Page
  
  Students must
  
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- Select activity Quiz - Week 4
  
  Quiz - Week 4
  
  Students must
  
  View
  
  Receive a grade
  
  Receive a passing grade
Select section Final Survey

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Final Survey
- Select activity Final Survey
  
  Final Survey Feedback
  
  Students must
  
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  Submit feedback
Select section {mlang it}Open Badge{mlang}{mlang en}Certificate{mlang}

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{mlang it}Open Badge{mlang}{mlang en}Certificate{mlang}
Not available unless: The activity Quiz - Week 1 is complete and passed ...

Not available unless:

The activity Quiz - Week 1 is complete and passed

The activity Quiz - Week 2 is complete and passed

The activity Quiz - Week 3 is complete and passed

The activity Quiz - Week 4 is complete and passed

The activity Final Survey is marked complete
Select section Additional resources

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Additional resources
- Select activity Video transcripts
  
  Video transcripts Folder
- Select activity Bibliography
  
  Bibliography Page