Introduction

As you saw in the previous week, different emotional states emerge during a change project that can slow, or even stop, the initial project.

It is not the change itself that scares us, or being too tied to the old ways, but it is what is in between that we fear. It’s as if we are out of our depth for a moment.

For the success of the proposed change it is necessary, therefore, to understand what the critical moments are in order to address them to the fullest.