• The main do-nots - the approaches to avoid - are:
    • stay vague and avoid making decisions;
    • spread gossip and rumours;
    • favour hectic daily work life;
    • increase competition within the company;
    • look for the culprit;
    • the rules are not discussed;
    • look for immediate consensus;
    • the number of decisions is significantly higher than the actions.
  • Tools and communication channels must be used with an integrated and coherent approach.