skills

To tackle a change successfully, it is important that you acquire and develop:

  • technical skills, focused on the task, because they can provide a valuable support tool;
  • transformational skills, related to the psychological sphere, because they offer you emotional support during the process of change.

Technical skills are found mainly in the cognitive-rational sphere (knowledge/know-how).
Transformational skills instead lie more in the psychological-emotional sphere (knowing how to be/knowing how to feel).