In relationships often we focus on the other person’s behaviours and words, without questioning ourselves as to what the possible ‘drivers’ are, what ‘drives’ the person to this reaction.

Only looking beneath the surface, to understand the interests, fears, values and underlying needs, can we fully understand the other person at the time of conflict.

In our relationships, especially in the business environment, we often have a superficial knowledge of the other. Stopping at the surface level, without addressing the needs, thoughts, values and fears of the other, means limiting oneself to a partial vision; we need to go deeper.

modello iceberg