Week 2 - Emotions and conflict
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Section outline
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In Week 2, you will explore the psychological foundations of human behavior and emotion, particularly in the context of conflict. You will learn to recognize the key levers that drive human behavior and gain insight into the origins of emotions. The week will also focus on understanding emotional triggers—the underlying causes of impulsive emotional reactions—and how they influence responses in challenging situations. You will develop strategies to better manage anger, both your own and that of others, and identify the essential building blocks for developing emotional competence. This knowledge will support you in responding to conflicts with greater awareness and self-regulation.