Below is some practical advice on dealing with anger in conflicts:

  • stay calm, try to understand the other person and understand the underlying reasons;
  • demonstrate a proactive approach to finding a solution for the problem;
  • do not be dominated by your own anger and aggression;
  • aggression means: closing the door on the interlocutor;
  • question yourself on the consequences of your actions (e.g..: “What will my behaviour bring out in the other?”);
  • do not take the anger of the other on a personal level;
  • do not be infected by the aggressiveness of the other;
  • try to understand the interlocutor’s underlying reasons;
  • do not get stuck on individual words or actions from the past;
  • demonstrate a proactive approach to finding a solution for the problem;
  • in tense situations: take time before you act;
  • avoid ‘impulsive’, hasty communications.

“Anybody can become angry - that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way - that is not within everybody's power and is not easy.”
(Aristotle - 4th century BC)