In WEEK 4, you will learn how to:

  • you will learn what your prevalent style in conflict resolution is;
  • you will learn the main strategies for conflict resolution;
  • you will learn what the useful parameters for choosing the most effective strategy for conflict management;
  • you will study the 'third way’ model and the Win-Win Strategy in detail;
  • You will learn the Inner Team model, aimed to resolve intra-personal conflicts.

Remember, the Role Plays are always available to you - put yourself to the test before, during and after the course!