Week 4 - Resolving conflict
Section outline
-
In Week 4, you will focus on developing practical skills for resolving conflicts effectively. You will identify your predominant conflict resolution style and explore the main strategies available for managing conflict. You’ll also learn how to evaluate which strategy is most appropriate in each situation by considering key decision-making parameters. This week introduces you to the 'third way' model and the Win-Win Strategy, both designed to promote collaborative and constructive outcomes. Additionally, you will explore the Inner Team model, which helps you address and resolve internal, intra-personal conflicts.