• The Thomas model shows the various ways of resolving a conflict on a two dimensional matrix (approaches oriented to satisfying needs, on the x-axis the approaches oriented to satisfying the needs of others).
  • It distinguishes five different strategies in conflict resolution: competing, avoiding, being accommodating, negotiating, seeking compromise.
  • None of the strategies are better or worse by definition.
  • Their effectiveness depends on how much the person is oriented to defend their interests or to maintain a relationship, taking into account the interests of the other party.