• In confrontational communication, acting effectively means knowing how to best express your own point of view and being able to accommodate the views of the other.
  • Listening empathetically means understanding the other person whether on the intellectual side (facts, situation, circumstances) or the emotional side (their mood, needs, feelings…).
  • Accommodating the other person with empathetic listening does NOT mean necessarily agreeing, but it builds the foundation for an open and constructive dialogue.