Week 5 - Communication in conflict resolution
Section outline
-
Week 5 provides you with essential communication tools for navigating conflict constructively. You will learn to recognize and avoid common traps that hinder effective confrontational communication and develop the skills to give and receive negative feedback in a constructive way. The week emphasizes the importance of empathetic listening as a key element in conflict resolution. You will also be introduced to the non-violent communication model, which supports both relational harmony and the achievement of objectives during conflict. Finally, you will learn how to prepare for structure, and conclude a confrontational interview with clarity and confidence.