A confrontational talk is a very articulated process that requires preparation and relational sensitivity. This is sub-divided into five sequential stages:

Preparation

  • Become aware of your interests, goals and your state of mind.
  • Put yourself in the other’s shoes.
  • Find the right time and place.

Introduction

  • Establish contact.
  • Declare the talk’s reasons and objectives.
  • Clarify the ‘rules of the game’.

Confrontation

  • Address the discussion constructively.
  • Give yourself empathetic listening attitude.

Resolution

  • Express desires.
  • Collect ideas.
  • Define concrete agreements.

Conclusion

  • Make a final Check.
  • Reflect on the meta-communication.
  • Conclude positively.