Here is a reflection aimed to make you more aware of how your mental and emotional state may constitute the first barrier in the development of an effective confrontational talk.

Remember a difficult communication that occurred in your past and reconstruct the scenario.

  • Who did it happen with?
  • What was the topic?
  • What was the difficulty?
  • What did you really want from the person or communication?
  • What did you in fact get?
  • What did the other party want?
  • What did they in fact get?
  • How did you feel during and after?