Human-centred design for the public sector

References used for this video:

• Atkinson, P. (2009). The Culture of Design (Second Edition) by Guy Julier. The Design Journal, 12(2), 243–248.
  https://doi.org/10.2752/175630609X433274
• Rittel, H. W. J., & Webber, M. M. (1973). Dilemmas in a general theory of planning. Policy Sciences, 4(2), 155–169.
  https://doi.org/10.1007/BF01405730

If you want to go further into this topic:

• Blond, A. S. (2018, July 3). What it takes to create a user-centered culture. Medium.
  https://uxplanet.org/what-it-takes-to-create-a-user-centered-culture-875120218d8
• DDC – Smart greater Copenhagen – SISCODE Repository. (n.d.). DDC – Smart Greater Copenhagen. Retrieved 24 February 2021,
  from https://www.siscodeproject.eu/repository/case-studies/ddc-smart-greater-copenhagen