Week 2 - How can user-centricity and co-creation improve policies?
Section outline
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This module explores the application of human-centred design in the public sector, focusing on fostering a design-driven organisational culture and embedding innovation in policymaking. You will examine real-world examples such as Inland Design and the co-design of an HR chatbot personality. The module concludes with practical insights into using service design to support effective policy implementation.