Service Design for policy implementation

References used for this video:

• Bailey, J., & Lloyd, P. (2016). The introduction of design to policymaking: Policy Lab and the UK government. DRS Biennial Conference Series.
  https://dl.designresearchsociety.org/drs-conference-papers/drs2016/researchpapers/135
• Bason, C., Copenhagen Business School. CBS, Department of Management, P. and Philosophy. M., Institut for Ledelse, P. og Filosofi. L., & Doctoral School of Organisation and Management Studies. OMS. (2017). Leading Public Design: How Managers Engage with Design to Transform Public Governance.
• Bettencourt, L. A., Lusch, R. F., & Vargo, S. L. (2014). A Service Lens on Value Creation: Marketing’s Role in Achieving Strategic Advantage. California Management Review, 57(1), 44–66.
  https://doi.org/10.1525/cmr.2014.57.1.44
• Carstensen, H. V., & Bason, C. (2012). Powering Collaborative Policy Innovation: The Innovation Journal: The Public Sector Innovation Journal, 17, 25.
• Design for Policy. (2016). Routledge.
  https://doi.org/10.4324/9781315576640
• EU Policy Lab. (n.d.). EU Policy Lab. Retrieved 24 February 2021,
  from https://blogs.ec.europa.eu/eupolicylab/
• Grönroos, C. (2011). Value Co-creation in Service Logic: A Critical Analysis. Marketing Theory, 11, 279–301.
  https://doi.org/10.1177/1470593111408177
• https://www.magnet.cl. (n.d.). Laboratorio de gobierno. Laboratorio de gobierno. Retrieved 24 February 2021,
  from https://www.lab.gob.cl/
• Kimbell, Lucie. (2016, June 27). Design in the time of policy problems. Proceedings of DRS 2016. Design Research Society 50th Anniversary Conference, Brighton, UK.
  https://www.drs2016.org/498
• Lochard, A., European Commission. Joint Research Centre., Conseil & Recherche., & La 27e Région. (2016). Public policy labs in European Union Member States. Publications Office.
  https://data.europa.eu/doi/10.2788/799175
• Policy Lab—Policy Lab. (n.d.). Policy Lab. Retrieved 24 February 2021,
  from https://openpolicy.blog.gov.uk/category/policy-lab/
• Restarting Britain 2: Design & Public Services. (2013).
  https://www.policyconnect.org.uk/research/restarting-britain-2-design-public-services
• Rittel, H. W. J., & Webber, M. M. (1973). Dilemmas in a general theory of planning. Policy Sciences, 4(2), 155–169.
  
• Dilemmas in a general theory of planning - Policy Sciences

Find out more about the examples used in this video:

• Civic Service Design Tools + Tactics. (n.d.). Civic Service Design Tools + Tactics. Retrieved 1 March 2024 from https://www.nyc.gov/assets/servicedesign/
• Demos Helsinki. (n.d.). Demos Helsinki. Retrieved 24 February 2021,
  from https://www.demoshelsinki.fi/
• Jon Henley. (2020, May 7). Finnish basic income pilot improved wellbeing, study finds. The Guardian.
  http://www.theguardian.com/society/2020/may/07/finnish-basic-income-pilot-improved-wellbeing-study-finds-coronavirus

If you want to go further into this topic:

• Growing government innovation labs: An insider’s guide. (n.d.). Observatory of Public Sector Innovation. Retrieved 24 February 2021,
  from https://oecd-opsi.org/toolkits/growing-government-innovation-labs-an-insiders-guide/
• Kimbell, Lucie. (2016, June 27). Design in the time of policy problems. Proceedings of DRS 2016. Design Research Society 50th Anniversary Conference, Brighton, UK.
  https://www.drs2016.org/498
• Ulla Dubgaard. (n.d.). Disruption taskforce – GovTech – SISCODE Repository. Disruption Taskforce (DTF). Retrieved 24 February 2021,
  from https://www.siscodeproject.eu/repository/case-studies/disruption-taskforce-govtech