A confrontational talk is a very articulated process that requires preparation and relational sensitivity.

The process is divided into five sequential stages:

fasi del processo

This process constitutes a guideline to constructively deal with a conflict that can be classified among the first three levels of escalation (see F. Glasl model - Week 1: Diagnosis of conflict).
From livello 4, the people involved cannot resolve the conflict independently, without the mediation of a third person.